Join Our Team in McAlester

The Assistant General Manager supports the General Manager in overseeing all aspects of hotel operations — guest service, housekeeping, maintenance, accounting, and human resources. The AGM ensures operations align with brand standards, company goals, and all applicable regulations.

• Direct day-to-day hotel operations across all departments
• Ensure quality service and guest satisfaction at all touchpoints
• Support financial management, budgeting, and reporting
• Recruit, train, develop, and manage hotel staff
• Maintain compliance with Choice Hotels brand standards
• Handle guest concerns with professionalism and urgency
• Coordinate with the GM on short- and long-term planning

High school diploma required; degree in hotel management, business, or related field preferred. Five or more years of progressive hotel management experience. Familiarity with Choice Hotels or major flag brand operations a plus.

Strong leadership, financial acumen, and the ability to manage competing priorities. Excellent communication and interpersonal skills. Proficiency in Microsoft Office. Ability to remain composed and solution-focused in a fast-paced environment.

Extended periods of standing and walking. Lifting up to 50 lbs. Work performed primarily indoors with occasional exposure to cleaning chemicals. Valid driver’s license required.

The Housekeeping Team maintains the cleanliness, sanitation, and overall appearance of guest rooms and public areas — ensuring a welcoming and comfortable experience for every guest at Quality Inn & Suites McAlester on Hwy 69.

• Clean and sanitize guest rooms: beds, dusting, vacuuming, mopping, and amenity replenishment
• Clean bathrooms: disinfect sinks, toilets, showers, mirrors, and restock supplies
• Replace linens, towels, and guestroom supplies to hotel standards
• Maintain cleanliness of hallways, lobby, and public areas
• Report damages, maintenance issues, or missing items to management
• Handle cleaning chemicals and equipment per proper safety procedures
• Report lost-and-found items promptly per hotel policy

Previous housekeeping or cleaning experience preferred but not required — training will be provided. Strong attention to detail, good time-management, and ability to work independently. Flexible availability including weekends and holidays. Ability to lift up to 50 lbs and stand/walk for extended periods.

The Guest Service Agent is the face of Quality Inn & Suites McAlester on Hwy 69. This role is responsible for delivering a professional and welcoming experience at every guest interaction — from check-in through check-out and everything in between.

• Greet and check in/out guests with professionalism and warmth
• Handle reservations, cancellations, and room assignments accurately
• Answer phone calls and respond to guest inquiries
• Process payments and maintain accurate cash drawer
• Resolve guest concerns promptly and escalate as needed
• Coordinate with housekeeping on room status and special requests
• Maintain a clean, organized, and professional front desk area

High school diploma or equivalent. Previous front desk or customer service experience preferred. Basic computer skills required. Strong verbal communication and problem-solving abilities. Must be available for all shifts including nights, weekends, and holidays. Ability to remain calm and professional under pressure.

The Maintenance Technician ensures that all guest rooms, public areas, and hotel systems are in proper working order. This role is critical to the guest experience and the property’s long-term condition.

• Perform routine maintenance and repairs on plumbing, electrical, HVAC, and general equipment
• Complete work orders submitted by front desk and housekeeping
• Inspect rooms and property for maintenance needs proactively
• Maintain mechanical and utility systems in safe operating condition
• Coordinate with vendors and contractors on larger repair projects
• Respond to emergency maintenance situations at any hour
• Follow all safety protocols and maintain maintenance logs

At least one year of general maintenance experience. Familiarity with plumbing, electrical, HVAC, and basic carpentry preferred. Ability to read and follow technical manuals and safety data sheets. Must be available for on-call response. Valid driver’s license preferred. Ability to lift up to 75 lbs.

The Night Auditor manages the front desk during overnight hours while completing the daily accounting audit for the hotel. This role requires someone who is dependable, detail-oriented, and comfortable working independently.

• Manage front desk operations from approximately 11 PM to 7 AM
• Check in and out guests arriving or departing during overnight hours
• Complete daily financial audit: verify room charges, payments, and daily totals
• Reconcile accounts and prepare daily reports for management
• Respond to guest needs and resolve issues during overnight hours
• Ensure lobby, entrance, and common areas remain secure and orderly

Previous hotel front desk or accounting experience preferred. Strong math and attention to detail. Comfortable working independently overnight. Basic computer proficiency. Reliable and punctual — this role is critical to daily hotel operations.

Not seeing the right role listed? We are always interested in motivated, guest-focused individuals who want to be part of the team at Quality Inn & Suites McAlester on Hwy 69. Submit a general application and tell us what you bring — we will keep your information on file and reach out when the right fit becomes available.